The English Rose Cafe and Tea Shop  Privacy Policy

At The English Rose Cafe, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you make reservations, purchase products or services, or visit our premises.

We may collect your name, email address, phone number, reservation details, payment/deposit information (processed securely by third-party providers), dietary or allergy information (if provided), communication preferences, and CCTV footage.

We use your information to manage bookings, process payments, contact you regarding reservations, provide customer service, accommodate dietary requirements, improve our services, meet legal obligations, and prevent fraud.

We process your data under UK data protection law based on:

Contract – to fulfil your booking or purchases from our online Gift Shop or E-Gift Cards.

Consent – where you agree to receive marketing communications

We do not store full payment card details. Payments and deposits are securely processed by trusted third-party providers.

We do not sell or rent your personal data. Information may be shared only when necessary with payment providers, booking platforms, IT providers, or legal authorities where required by law.

We keep personal data only as long as necessary for operational, legal, or accounting purposes, after which it is securely deleted or anonymised.

If you opt in to marketing communications, you may unsubscribe at any time via the unsubscribe link or by contacting us.

CCTV operates on-site for safety and security. Footage is retained only for a reasonable period unless required for investigation.

You have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to withdraw consent where applicable.

For any privacy-related questions, please contact us at info@theenglishrosecafe.co.uk